Privacy Policy

This Privacy Notice is intended to provide you with a clear view of how we use the personal data that the owner of personal data (hereinafter “You”) provides us, our efforts to protect them, the options you have to control your personal data and protect your Privacy. It also describes what kind of personal data we collect about you when you visit our website. How we use your personal data and the third parties with whom we will share it. We use the personal data that you share with us, to make both our services and your experience better and better.
In compliance with the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations (hereinafter, the “Data Law”), as well as in accordance with the Guidelines of the Privacy Notice published in the Official Gazette of the Federation on January 17, 2013, the following is reported:

I. IDENTITY AND ADDRESS OF THE RESPONSIBLE:
The person responsible for the processing of your personal data, in this case is MexTrust Solutions by Salazar Dávila Contreras y Asociados, SC (hereinafter “MexTrust Solutions”), who has a Privacy Committee as the department responsible for the protection of your personal data . For everything related to this privacy notice, please contact us at the email martina@mextrust.com.mx, at (638) 388-5313 or (638) 108-0032, or at the address of MexTrust Solutions located at Boulevard Fremont Plaza Palmillas local 4, Puerto Peñasco, Sonora, 83550 (hereinafter the “Contact Person”).
The contact information provided above is for the exclusive use of data processing. Issues related to customer service, please contact the contact information established in the Terms and Conditions of MexTrust Solutions.

II. PERSONAL DATA THAT WILL BE TREATED BY THE CONTROLLER:
A. Personal data obtained directly from you.
The information we collect about you will be personal data that you have provided to us directly, for example, through our website, via email or at any of our branches. The personal data processed are as follows:

i. Personal information
Name, address, email, RFC, CURP.
Telephone number, landline or cell phone.
Age.
Date of birth.
Postal information.

ii. Financial data
Payment information.
Billing Address.

iii. Sensitive personal data
You are informed that MexTrust Solutions does not process sensitive data through its website.

B. Personal data obtained from other sources
Other sources from which we may obtain your personal information described in the preceding section include:
Third parties (such as the sales agencies involved in the transactions, security forces / regulatory bodies, etc.).

C. Personal data that we collect automatically
We will also collect personal information about you when you interact with and use our brands, websites and applications, as follows:

Websites: We will collect information about the MexTrust Solutions websites that you visit and how you use them. When you visit one of our websites, data from your browser will be sent to our servers. In this way, we will collect personal information such as:
your IP address
the date and time of the visit and the time it has been on our website
the referrer URL (the site the visitor came from)
the pages visited on our website
information about the device and the browser (such as browser type and version, operating system, etc.).

Cookies and Similar Devices: We and our partners use various technologies to collect and store information when you visit our websites or use our applications, and this will include sending one or more cookies or other similar devices to the device.

Location Information: When you use a location-enabled service (for example, a MexTrust Solutions running application), we will provide you with fair notice at the time of collecting and processing information about your actual location, for example, through GPS signals sent by a mobile device. We will also use various technologies to detect location, such as data from your device’s sensor, which may, for example, provide information about Wi-Fi access points, near-field communication (“NFC”) points, and the cell phone towers of the mobile network. In general, you can disable the sending of your location through your device settings, and we will inform you when we use the location information.

III. PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
The personal data that MexTrust Solutions collects will be used for identification and authentication purposes in all the necessary services. We use and analyze this personal information for the other purposes detailed below:

A. Necessary purposes for the existence, maintenance and fulfillment of the legal relationship between MexTrust Solutions and you.

Contract with MexTrust Solutions the services offered by MexTrust Solutions via the Internet and through involved third parties.
To be able to provide the contracted services efficiently and with the proper quality.
Comply with obligations previously contracted with our clients.
To comply with our obligations of processing, information, delivery and the status of your trust or process.
Customer service attention, for the purposes of using your personal data and processing your requests.
Establishment of relationships through our advisors, which can be technological, telephone, or face-to-face platforms.
Identification purposes, for the purpose of creating a unique global record that allows MexTrust Solutions systems to identify you at any time, as well as create a profile for you with the information necessary to offer you our services.
Provide the services you expect.
Comply with regulatory obligations issued by the competent authorities, as well as meet their requirements.

B. Purposes not necessary for the existence, maintenance and fulfillment of the legal relationship between MexTrust Solutions and you.

Inform about new services that are related to what was previously contracted, commitments and offers from MexTrust Solutions, as well as information about services that you have requested from us.
Inform about the change in our services.
Evaluate the quality of the service and carry out the improvement of our products and services through the creation of a profile about you in order to provide you with personalized services.
It is important that you know that for our remarketing activities our service provider places a series of tags and cookies, with the intention of knowing your activity on websites. In this way, you will help us to perform an analysis of the results in order to improve our ads.

IV. MEANS TO EXERCISE THE RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION OR OPPOSITION (“ARCO RIGHTS”).
In accordance with the Data Law, you have the right to access the data held by MexTrust Solutions and the details of their treatment, as well as to rectify them if they are inaccurate or incomplete; cancel them in the terms of the Data Law or oppose the treatment of these for specific purposes. To exercise the ARCO Rights, you or your legal representative must prepare the “Request for the Exercise of ARCO Rights” and send it scanned to the email: martina@mextrust.com.mx to the attention of the Contact Person, for their attention and follow-up . It is important that you consider the following points when submitting or submitting your application:

The application must be filled out in all its fields clearly and in print.
Indicate your name, address and email to be able to communicate the answer to your request.
Indicate the personal data with respect to which you seek to exercise any of the rights.
Attach any document or information that facilitates the location of your personal data.
Attach a copy of the document that proves your identity (voter ID, professional identity card or valid passport).

If the request is processed through a legal representative, include the power of attorney stating the power granted by you for this process, or a power of attorney granted by you with the signature of acceptance of the attorney, in the presence of two witnesses, including the name, signature, address and a photocopy of the official identification of each of the signatories.

In the case of data rectification, attach the documentation that proves said modification.

MexTrust Solutions, under the assumptions established in article 34 of the Data Law, may deny access to personal data, or to rectify or cancel or to grant opposition to their treatment. Likewise, under the assumptions established in article 26 of the Data Law, MexTrust Solutions will not be obliged to cancel your personal data.

MexTrust Solutions will respond to said request by the same means by which you have made your request, by means of simple copies or electronically, as the case may be. In the event that your request is answered in the affirmative or appropriate, the requested changes will be made within a maximum period of 15 business days. In the event that you request access to your personal data, the Responsible Party will inform you by email in which we communicate our response to your request, the means by which you will be given access to your information if appropriate. The Responsible Party may extend the terms referred to in this paragraph, only once, for a period equal to the original, which will be informed.

You can write to us at any time to request changes to certain personal information that you think is incorrect or irrelevant. We will update your personal information upon request in accordance with applicable law. In the event that MexTrust Solutions denies the exercise of any of the rights of access, rectification, cancellation or opposition granted by the Data Law, its Regulations or the Guidelines, MexTrust Solutions must justify said refusal, having you the right to request the start of the rights protection procedure before the Federal Institute for Access to Information and Data Protection established by Chapter VII of the Data Law.

V. MEANS TO REVOKE CONSENT FOR THE PROCESSING OF PERSONAL DATA
To revoke your consent for the processing of your personal data, you must submit your request to the Contact Person, by sending an email to the following address: martina@mextrust.com.mx. The user must follow the procedure described in the previous paragraph. If, after the revocation, you request confirmation of the revocation, the Responsible Party will respond to you expressly.

We inform you that not in all cases we will be able to respond to your request or conclude the processing of your personal data immediately, since it is possible that due to some legal obligation we will need to continue treating your personal data.

If you do not authorize or revoke the processing of your personal data or limit it, MexTrust Solutions may not be able to provide you with the services and benefits to which you would otherwise have access. MexTrust Solutions may take the measures it deems conducive in the event that your refusal or limitation to the processing and transmission of personal data, the exercise of the rights that the Data Law grants regarding personal data or the revocation of your consent to this notice prevent, interrupt or in any way affect the processes, services and practices of MexTrust Solutions. For more information on the exercise of ARCO rights or revocation of consent, please contact the Contact Person.

VI. USE OF COOKIES.

A. To begin with, what are cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. In this section, we use “cookies” for convenience as a general term for techniques such as cookies, Flash cookies, and web beacons. They do not take up too much space and will be automatically deleted when they expire. Some of the cookies expire at the end of your Internet session, while others will be saved for a limited period of time.

B What are the different types of cookies we use?
There are different types of cookies with different uses. Some are only used so that you can navigate and see certain features. Others will give us an idea about your browsing experience, such as if you are having trouble finding what you are looking for, so that we can improve and make your next visit as pleasant as possible.

MexTrust Solutions cookies are called “first party cookies”. Cookies from parties other than us are called “third party cookies”. Third-party cookies enable third-party features or functionalities that are provided on or through the website (for example, advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer or mobile device, both when you visit the website in question and when you visit certain other websites. We use our cookies and third party cookies for various reasons.

The most important cookies are mandatory cookies. They are essential and help you navigate the web and use basic functions, such as multimedia plug-ins. The performance and analytics cookies we use to improve our website. Targeting cookies, advertising cookies, and social media cookies record your preferences in order to display relevant advertisements outside of MexTrust Solutions sites. In addition, social media cookies can be used to track your activity on social media platforms.

C. Why do you use cookies?
MexTrust Solutions uses cookies primarily to ensure that your visit to our website is as pleasant as possible, as well as for advertising purposes during your next visits to other websites. Below, you can see more detailed information about the types of cookies we use and why:

Mandatory cookies: They are essential and will help you navigate, move around the website and see certain features. These cookies are mandatory to allow the basic operation of our platforms. These cookies are saved for the duration of your browsing session.
Functionality and analytics cookies: These are present so that we can provide you with an even better customer experience. These cookies allow us to analyze the use of our platforms so that we can measure and improve performance. These cookies can be placed by us or a third party on our behalf and are stored for the duration of your browsing session.

D. What happens if I don’t want to accept cookies?
You can change your browser settings to eliminate or prevent the storage of certain cookies on your computer or mobile device without your express consent. The “help” section of your browser should provide information on how to manage cookie settings.

E. Where can I get more information?
If you have any questions regarding our use of cookies or other technologies, please contact the Contact Person.

VII. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We are committed to protecting your personal information and putting in place appropriate administrative, technical and physical security measures to protect it against unauthorized or illegal processing and against accidental loss, destruction or damage. These measures include policies, procedures, employee training, physical access control, and technical elements related to information access controls.

In the event of a security breach at any stage of the processing of your personal data, which significantly affects your economic or moral rights, the Contact Person will notify you immediately by email or, if MexTrust Solutions cannot contact you by email, then you will use traditional mail, so that you can take the necessary measures to defend your rights.

VIII. CONSERVATION OF YOUR PERSONAL INFORMATION
We will retain your personal information for two years from your last interaction with us, unless a longer or shorter retention period is required by law, is necessary in the course of legal proceedings, or is required for a particular purpose of in accordance with applicable legislation.

The following are examples that illustrate how MexTrust Solutions maintains your personal information for as long as it is necessary for a specific purpose:
We may save your personal information collected when conducting a transaction for as long as required by applicable tax laws.
We may keep your personal information for a shorter period if you ask us to delete your personal information, in accordance with the exercise of ARCO Rights. In such case, MexTrust Solutions expects to delete your personal information within a maximum period of one month from the date of the request.

IX. PROCEDURE AND MEANS BY WHICH THE CONTROLLER WILL COMMUNICATE CHANGES TO THE PRIVACY NOTICE TO YOU
MexTrust Solutions reserves the right to make modifications or updates to this Privacy Notice at any time, for the attention of legislative or jurisprudential reforms, internal policies, or new requirements, the updated version that has been published being applicable at all times . These modifications will be available to the public through our Internet page www.mextrust.com.mx in the Privacy Notice section, or where appropriate they may be sent to the last email or, where appropriate, address, that you have provided us .

In the event that MexTrust Solutions changes its identity, requires to collect additional personal patrimonial or financial data, changes the purposes for obtaining your personal data or modifies the conditions of the transfers that can be made under the provisions of this Privacy Notice, a new privacy notice will be made available to you. When we communicate or share information with third parties, we require and verify that they have the necessary security measures to protect your personal data, prohibiting the use of your personal information for purposes other than those established in this Privacy Notice.

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I acknowledge that I have read and understand the scope and meaning of this notice to which I express my consent, as well as the mechanisms that the Data Law, its Regulations, the Guidelines and this Privacy Notice confer on me for the exercise of my rights. of access, rectification, cancellation and opposition, as well as the limitation of the use, transfer and disclosure of my data that MexTrust Solutions, SA may carry out de C.V.

By using our website and application, you give your consent for the treatment and transfers, use for the necessary and not necessary purposes (in the latter case, you can follow the procedure indicated in section III) of your personal data, including economic and patrimonial data.